Created by: Maraba Customer Service
Modified on: Tue, 21 Dec, 2020 at 15:50 AM
The security of your personal information is very important to Maraba and we appreciate you for trusting us in safekeeping your personal information. We will not sell or loan your personal information to a third party under any circumstances. We will work hard to protect the security and privacy of any personal information you provide to us and will only use such information as we have described herein.
By visiting maraba.co.ke, you are accepting the practices described in this Policy.
What personal information does maraba.co.ke collect?
You may choose to access our Site without revealing any personal and transactional information about yourself, but you will need to register and create an account in order to make a purchase or use certain features and functions.
Maraba collects personal information that you provide when using the Site. This information includes your first and last name, email address, a password, and other information required when you create your Maraba account or when you participate in or conduct surveys and contests via the Site, email, or other media of Maraba. We use the information you provide for purposes like responding to your requests, customizing our website as per your preference, and improving our services.
In addition to the personal information we may collect and process during registration and any surveys, we also collect, store and process the following information about Registered Users:
1. Purchase Information
When you make a purchase from Maraba, we collect your name, payment method information and delivery address.
2. Services Account Information
We collect personal information from Registered Users who wish to subscribe to our E-mail and SMS notification alerts. In order to use these services, you must provide your email address and phone number.
When you download our app, we may receive information about your location and your mobile device, including a unique identifier for your device.
3. Cookies and Other Computer
When you visit our Site, you will be assigned a permanent “cookie” (a small text file) that will be stored on your computer’s hard drive. The purpose of the cookie is to identify you when you visit our Site so that we can enhance and customize your online shopping experience.
You can choose to browse on the Site without cookies, but without these identifier files you will not be able to complete a purchase or use certain features of the Site. These features include storing your shopping cart for later use and providing a more personalized future shopping experience. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
We also collect certain technical information from your computer each time you request a page during a visit to the Site. This information may include your Internet Protocol (IP) address, your computer’s operating system, browser type, and the address of a referring website if any. We collect this information to enhance the quality of your experience during your visit to the Site and will not sell or loan this information to any third parties.
4. Publishing Information
When you submit any information on the Site during your use or access, you are deemed to have given your permission to Maraba to publish such information, and Maraba and the Site hereby have an irrevocable, perpetual, worldwide, and royalty-free, sub-licensable license to use all information provided by such user to exercise the copyright, compilation, database and publicity rights any user has in such material or information, in any media form.
How we use your personal information?
We do not sell, loan, trade, or exchange any user’s personal information. The information we collect on the Site will be used to enhance your shopping experience in the following ways:
ü Register you as a member of Maraba
ü Process and confirm your orders
ü Process payments
ü Deliver merchandise and services that you purchase
ü Respond to customer service inquiries and requests
ü Resolve disputes and prevent prohibited and illegal activities
ü Customize, measure, and improve our services and your purchase experience
ü Communicate discounts, offers, promotions, and other featured services to you
ü Prevent and detect fraud
Does Maraba share the Information it receives?
We do not sell or loan your personal information to any third parties under any circumstances. However, we will share your personal customer information only with our agents, representatives, service providers, and contractors for limited purposes, including, but not limited to, fulfilling customer orders, offering certain products and services in connection with the Site, communicating to customers, providing customer service, enhancing and improving clients’ purchase experience, enabling access to our partners’ web sites, providing a personalized shopping experience and preventing fraud and completing payment method processing.
Aside from the purposes described above, we will not share your personal information with any other third parties unless we have your express permission or there are special circumstances, such as when Maraba is required by the government, law enforcement body, oblige whose legitimate right has been injured, subpoena or other legal document to share such information, or if we believe it to be reasonably necessary to protect the safety of any person; to address fraud, security or technical issues; or to protect Maraba’s rights or property. We may also share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.
How can we protect the security of your personal information?
Your personal information is protected by the password you created when you created an account on the Site (or another password you chose after changing a previous password). Please keep this password confidential. No Customer Service Associate or any other representative of Maraba will ever ask you for your password. The confidentiality of your password is yours to protect, and it can be changed at any time by you.
Your information is stored and secured by means and technologies to protect them against unauthorized access, use, and disclosure. We use a technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet. In addition, we only reveal the last four digits of your credit card numbers when confirming an order.
Maraba does not sell products for purchase by Minors. We sell minors’ products for purchase by adults.
Maraba does not intentionally collect personal information about minors or other persons without full civil conduct capacity, but based on the properties of the Internet, there is no way for Maraba to distinguish the age or capacity of the users.
By accepting this Agreement through your use or access to the Site, you certify that you are a person over 18 years old with full capacity and ability to form a legally binding contract in the jurisdiction in which you are resident or in which you are entering into this Agreement. If you do not agree to (or cannot comply with) any of the terms of this Agreement, please do not use the Site.
Conditions of Use, Notices, and Revisions
We realize that making purchases online requires trust on your part. We highly value your trust and pledge to you, our clients, that we will work hard to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy. This includes your name, address, phone number, e-mail address, and financial information, in addition to any other personal information that can be linked to you.